Tara McDonald

We will exchange or refund most items purchased in error, or unwanted gifts, provided that they are returned unopened, unused, unworn and in perfect condition within 21 days of purchase and accompa...

Monday - Friday: 9am - 6pm Saturday: 9am - 9pm Sunday: Closed

Instalment plans will be available online for all Weekend Camping and Family Weekend Camping ticket prices to any customer wishing to take advantage of a payment plan. Please register your interest...

If you wish to purchase loyalty tickets to any of the following music festivals, please ensure you meet the following criteria: Forbidden Fruit: Have attended 2/5 years Body & Soul: Have attended 3...

We only issue ticket refunds in certain cases: - Event cancelled - Event rescheduled - Venue updated If you can no longer attend an event, and you don't fit into the three categories above, then pl...

Sometimes artists need to upgrade venue capacity for certain events due to unprecedented levels of demand for tickets. In this case we will proactively reach out to you via email to let you know of...

We accept some variations of pre-paid credit/debit cards. Please check out our supported list of payment providers to confirm whether your provider is accepted by Smash-Tix.

If you've lost your Smash-Tix gift voucher please get in touch directly with our support team to see how we can help. Ideally please try and get access to any payment related details such as the em...

If you've recieved a Smash-Records gift voucher, you can use this as payment for anything on the site. Just choose your products as normal, and then you'll have the option to use a gift voucher whe...

If you've seen on the artist's social media account that their upcoming gig is cancelled, we will be in touch with you directly via email to give you further information about obtaining a refund or...